Promotional rates are applicable to hotel-only and package bookings. Complimentary benefits only apply to new groups with a signed contract. Applicable to new group reservations paid in full. Maximum double occupancy. Each room within the group must have a minimum stay of three nights to count toward group amenities. Five-night minimum stay applies for the complimentary room and room upgrade: December 24 - December 31, 2023 and 2024, Easter Week (March 24–30, 2024) at Moon Palace Cancun, Moon Palace The Grand-Cancun, Moon Palace Jamaica, Beach Palace, Cozumel Palace, and Playacar Palace. A four (4) night minimum stay will be required for Thanksgiving Week (November 18-24, 2023 & November 23-29, 2024) at Moon Palace Cancun, Moon Palace The Grand-Cancun, Moon Palace Jamaica, Beach Palace, Cozumel Palace, and Playacar Palace.
A minimum of 25 rooms is required to earn a free room. A maximum of 5 complimentary rooms is applicable. All reservations must be booked through the group contract. All complimentary rooms are required to pay a fee of USD $25.00 USD per person per night at Moon Palace Cancun, Beach Palace, Cozumel Palace, Playacar Palace, and Moon Palace Jamaica, these charges correspond to taxes and gratuities. For Sun Palace, Moon Palace The Grand, Le Blanc Spa Cancun and Le Blanc Spa Los Cabos, a fee of $50.00 USD per person per night must be paid per complimentary room for taxes and gratuities. Not applicable to travel agent rate, tour operator, FAM trips, site inspections, complimentary, compensatory stays or any other rate-reduced promotions in the market. Not redeemable for cash. This promotion is not transferable to guests in other rooms. This promotion is not combinable with other complimentary room offers. Resort credit is not applicable to the complimentary rooms. Promotion is subject to change or may be canceled without prior notice.
A 16% service fee applies for Resort Credit used, which can be paid in cash or by credit card. This fee cannot be paid with Resort Credit. A maximum of $100 USD can be applied toward Spa in Palace Resorts and Moon Palace Resorts, $165 USD in Moon Palace The Grand - Cancun, $250 USD in Le Blanc Spa Resorts. Further restrictions and terms and conditions may apply.
For private events, no event day may have less than three complimentary hours or more than five complimentary hours, unless the group has earned less than three complimentary hours total. Shorter events, as well as additional hours, are available for an extra charge. Event hours are between 10:00 AM and 10:00 PM. Any event that extends past midnight will incur an additional charge and complimentary hours cannot be used. Further terms and conditions apply.
